SNORKELING
WHAT MAKES FURY SNORKELING THE BEST IN KEY WEST?
Key West is a very popular snorkeling destination as we are home to North America’s only living coral barrier reef. The reef is protected by Florida Keys National Marine Sanctuary and is home to over 500 species of fish and an abundance or corals. Fury also supports local reef restoration efforts by donating a portion of every snorkel ticket to Florida Keys National Marine Sanctuary.
HOW IS SNORKELING THE CORAL REEF DIFFERENT FROM THE BEACH?
While you may see a small variety of marine life while snorkeling at the beach, just going 7 miles off shore, you can see so much more! There is a vast variety or marine life as well as corals that can only be found at the reef.
ARE THERE FRESH WATER SHOWERS TO USE?
Yes. All of our vessels are equipped with a fresh water rinse for guests to use.
CAN I GO ON THE TRIP AND CHOOSE NOT TO SNORKEL?
Yes. We do not require you to participate in snorkeling although the ticket price is the same for everyone.
HOW DO THE SNORKELING & SUNSET COMBO TRIPS WORK?
After snorkeling at the reef, the Captain will head to a perfect place to watch the sunset before returning to the dock.
DO I NEED TO KNOW HOW TO SWIM?
Yes. Fury will provide you with snorkel instruction and equipment, but you must know how to swim to participate in any snorkel adventure. We take you about 7 miles offshore of Key West and once in the ocean, there will not be a place for you to touch or stand, while snorkeling. All guests will receive flotation devices for their safety. Fury crew is present to assist in an emergency, but will not be able to solely attend to one party for the duration of the trip. For those unable to swim, we suggest booking a trip aboard our Glass Bottom Boat, where you can see the reef and marine life from the comfort of the boat. Guests are also always welcome to relax and enjoy the amenities aboard our spacious catamarans, during the snorkel portion of any tour. All participants must sign a liability waiver to participate in snorkeling and other adventures.
DO YOU HAVE EASY ACCESS IN AND OUT OF THE OCEAN?
Yes, we have a stairway to the sea, which makes it very easy for you to get on and off the catamaran. The Captain may also open a gate on the side of the catamaran for experienced guests to jump in.
IS THERE SHADE ON THE BOAT?
Yes, but the space is limited in the shaded areas.
DOLPHIN WATCH
ARE WE GUARANTEED TO SEE DOLPHINS AND DO WE SWIM WITH THEM?
We cannot guarantee that we will see dolphins each day, but we do have a 98% success rate of seeing dolphins on our dolphin watching tours. This is because the dolphins are non-migratory. They are in Key West year-round and our captains are very familiar with where to find them. No, you will not swim with the dolphins. The dolphins that we are viewing are wild. We will watch these protected dolphins in their natural habitat. Fury is a voluntary member of Dolphin SMART, so our trip promotes responsible viewing of the dolphin in their natural habitat.
IS THE SNORKELING DIFFERENT FROM THE STANDARD FURY REEF SNORKELING?
Yes, we will take you to the backcountry in the Gulf of Mexico on this trip. You will snorkel patch coral and sponge gardens.
WHAT OTHER WILDLIFE MIGHT WE SEE ON THE DOLPHIN TOUR?
Dolphins while viewing and the possibility of Spotting Stingrays, Juvenile Fish, Sea Fans, Sea Rods, Sponges, and Isolated Coral Formations with snorkeling.
IS THE TRIP NARRATED BY A CREW MEMBER?
Throughout the tour, the Captain or crew will point out wildlife and fun dolphin facts during the tour.
ARE THERE FRESH WATER SHOWERS TO USE?
Yes. All of our vessels are equipped with a fresh water rinse for guests to use.
GLASS BOTTOM BOAT
DO YOU GET IN THE WATER TO SWIM OR SNORKEL?
No, this is a viewing trip only.
WHAT TYPES OF SEATING IS ON THE BOAT?
There are two types of seating areas on the Glass Bottom Boat. The enclosed cabin viewing area and the upper deck.
HOW MANY PEOPLE CAN USE THE VIEWING AREA AT ONE TIME?
Currently we allow 25 guests in the viewing area at one time. There are two glass bottom viewing wells in which all guests can see at one time.
IS THE GLASS BOTTOM BOAT GOOD FOR KIDS?
Yes, the Glass Bottom Boat is great for all ages.
THE THE BOAT TOUR NARRATED BY A CREW MEMBER?
Yes, Our knowledgable crew members will share some historical Key West facts while going through the harbor and a full guided tour while at the reef pointing out many corals and marine life.
IS THE GLASS BOTTOM BOAT WHEEL CHAIR ACCESSIBLE?
Manual wheelchairs allowed, 4 per trip (electric wheelchairs not allowed.) Fury has one manual wheelchair that is available for guests to use. Guests must have assistance that can help move them safely to and from the manual chair.
HOW DOES THE GLASS BOTTOM BOAT SUNSET COMBO TRIP WORK?
The Glass Bottom Boat Sunset Combo Trip is very similar to our daily Glass Bottom Boat Reef Eco Tour. Our Captain will take you out to the reef to view corals and marine life through our two viewing hulls while the crew gives a detailed description of what guests are seeing. Before returning to the dock, our Captain will choose the perfect spot to watch the Key West Sunset along with a complimentary champagne sunset toast.
CAN WE BRING A STROLLER OR SCOOTER?
No scooters are allowed. No strollers may be taken on the trip as the coast guard won’t allow it. We’ll hold it on the dock until trip returns.
HOW LONG IS THE BOAT RIDE TO THE CORAL REEF?
About 30 minutes
IS THERE SHADE ON THE BOAT?
Yes, the Glass Bottom Boat has an enclosed cabin area.
ISLAND ADVENTURE
DO YOU PROVIDE INSTRUCTIONS ON HOW TO SNORKEL, KAYAK & PADDLE BOARD?
Our experienced and CPR certified Fury crew will give you detailed snorkel instructions as you sail out to the Living Coral Reef. They will go over the best practices and safe snorkel procedures for your day at the reef. They will also go over how to properly use that kayak and paddle boards.
CAN I GO ON THE TRIP AND CHOOSE NOT TO SNORKEL?
Yes, we do not require you to participate in snorkeling although the ticket price is the same for everyone.
IS THIS TRIP GOOD FOR KIDS?
Yes, the Island Adventure is great for all ages.
WHAT IS THE DIFFERENCE BETWEEN PADDLE BOARDING AND KAYAKING?
Paddle boarding requires a good amount of balance and you can either sit or stand on the board and use a paddle to maneuver. Kayaking requires you to sit and maneuver through the water with a paddle as well.
WHAT IS THE DIFFERENCE BETWEEN THE ULTIMATE ADVENTURE H2.0 AND THE ISLAND ADVENTURE?
The Ultimate Adventure is more of an action packed all inclusive tour with parasail, jet ski, banana boat ride and inflatable waterpark. The Island Adventure is more laid back with backcountry snorkeling, relaxing in a shallow water sandbar and guided kayak tour through the mangroves.
HOW DOES THE ISLAND ADVENTURE SUNSET COMBO TRIP WORK?
After snorkeling the backcountry, checking out the Florida Keys wildlife and relaxing on a sandbar, the Captain will head to a perfect place to watch the sunset before returning to the dock.
WHAT IS A MANGROVE?
Mangroves are trees and shrubs that grow in tropical coastal areas. They typically have numerous entangled roots above ground. Mangroves help protect the shoreline by serving as a storm buffer and reducing wind and wave action in shallow areas. They also help prevent erosion by stabilizing the shoreline and line more than 1,800 miles of Florida Keys National Marine Sanctuary.
ARE THERE FRESH WATER SHOWERS TO USE?
Yes. All of our vessels are equipped with a fresh water rinse for guests to use.
IS THERE SHADE ON THE BOAT?
Yes, but the space is limited in the shaded areas.
ULTIMATE ADVENTURE H2.0
WHAT WATERSPORT ACTIVITIES ARE IN THE ULTIMATE ADVENTURE H2.0?
Parasail, Jet Ski, Banana Boat Ride and time on our inflatable waterpark.
IS THIS TRIP GOOD FOR KIDS?
Yes, the Ultimate Adventure H2.0 is great for all ages. You must be at least 4 years old to ride a jet ski and at least 6 years old to parasail and participate in the banana boat ride.
IF I DON’T WANT TO DO SOME OF THE WATERSPORTS, CAN I STILL TAKE THE TRIP?
Yes, we do not require you to participate in the activities although the ticket price remains the same.
HOW MUCH TIME WILL WE HAVE FOR EACH WATERSPORT ACTIVITY?
Guests will enjoy about 8 to 10 minutes of Parasailing, 20 to 25 minutes of Jet Skiing per couple, 15 minute Banana Boat ride and unlimited time at Key West’s largest ocean waterpark.
DO I NEED A VALID DRIVERS LICENSE FOR THE JET SKI?
All adults are required to present their Driver’s License but we also accept other forms of Government Issued photo identification that show your age. Photocopies will not be accepted.
PARASAILING
WHAT IS PARASAILING?
Parasailing is a recreational kiting activity where a person is towed behind a Fury boat while attached to a specially designed parachute, known as a parasail wing. The harness attaches the pilot to the parasail, which is connected to the boat by a two rope. The boat then drives off, carrying the parasail chute and person(s) safely into the air. Up to three people can parasail at the same time. It’s also one of the coolest things to do in Key West!
HOW LONG IS THE BOAT RIDE TO THE PARASAIL LOCATION?
It is about 1-2 miles offshore so approximately 5 minutes.
HOW HIGH AND HOW LONG DO YOU FLY IN THE AIR?
You will be about 300 feet in the air for approximately 8-10 minutes from takeoff to landing. Take off and landing are both on the boat, so you don’t even have to get wet!
WILL I GET WET ON THIS TRIP?
Not necessarily, but you do have the option to be dipped in the water or to have a dry takeoff and landing.
DOES THE PARASAIL CREW TAKE PICTURES?
Yes. The parasail crew offers a photo package for $40 at the end of the trip. If you would like to purchase the photos, they must be purchased at the end of your trip and they will not be available at a later date.
CAN I TAKE MY CAMERA/PHONE UP IN THE AIR WITH ME?
Yes, but you are doing so at your own risk.
WILL I BE PAIRED WITH OTHER GUESTS OR FRIENDS?
You will be paired with another person who is in your group. We can fly up to three people at one time as long as the total weight does not exceed 450 lbs.
CAN I GO UP MULTIPLE TIMES?
No, you will only fly once.
HOW OLD DOES A KID HAVE TO BE TO PARASAIL?
Guests must be at least 6 years old to parasail.
ARE THERE ANY PARASAIL COMBO TRIPS WITH OTHER WATERSPORTS?
Yes. Our Ultimate Adventure H2.0 all inclusive tour includes parasail, jet ski, banana boat ride and inflatable waterpark.
JET SKI TOURS
HOW MANY MILES IS THE JET SKI TOUR?
90 Minute: Approximately 28 miles
WHAT WILL I SEE ON THE JET SKI TOUR?
While every tour is different based on marine and weather conditions, our guides will make 3-5 stops at different points of interest and share facts about certain areas. There is a possibility of spotting our local sea life like bottlenose dolphins or sea turtles but it is not guaranteed.
ARE THERE ANY JET SKI COMBO TRIPS WITH OTHER WATERSPORTS?
Yes. Our Ultimate Adventure H2.0 includes jet skis as well as parasailing, banana boat ride and inflatable waterpark. This is our all-inclusive tour that also includes refreshing snacks, sodas, beer and wine.
ARE JET SKI TOURS FUN WITH KIDS?
Yes, but we do have some rules. Guests ages 4-13 are not allowed to operate a Jet Ski under any circumstances, but are more than welcome to accompany an adult. Guests 14-15 years of age may operate a Jet Ski with another person on the ski who is at least 18 years of age & meets the required criteria. A natural parent must be present to sign paperwork at check in. After obtaining a Boater Safety License, guests 16-17 years of age may operate a Jet Ski, when a natural parent signs paperwork at check in.
CAN 3 PEOPLE FIT ON A JET SKI?
Yes as long as the weight does surpass 460 lbs. (If you are going to ride with three passengers, we recommend that it is only 1 adult and 2 small children or 2 Adults and 1 small child.)
HOW FAST CAN A JET SKI GO?
They can reach speeds of approximately 45mph
DO YOU CHARGE PER JET SKI OR PER PERSON?
We charge per jet ski.
CAN WE SWITCH OFF DRIVING DURING THE TOUR?
Yes, we make multiple stops during the tour in which you can change drivers.
CAN I RENT A JET SKI WITHOUT A TOUR GUIDE?
No. Due to the protected sanctuaries and shallow areas the guided tour is the only option in Key West.
DO I NEED A VALID DRIVERS LICENSE FOR THE JET SKI?
All adults are required to present their Driver’s License but we also accept other forms of Government Issued photo identification that show your age. Photocopies and digital I.D.s will not be accepted.
COMMOTION ON THE OCEAN SUNSET SAIL
WHAT TIME IS THE SUNSET IN KEY WEST EACH NIGHT?
The sunset time varies every day. But don’t worry, we will make sure you see the sunset before heading back in to the docks.
WHAT TYPE OF MUSIC IS PLAYED ON THE SUNSET CRUISE?
The band is dependent on the day. The music is an eclectic mix of songs and styles. It is a wide range of popular cover songs. There is something for everyone to enjoy.
IS THE SUNSET CRUISE KID FRIENDLY?
All of Fury’s sunset sail trips are family friendly. The Commotion on the Ocean has a very lively atmosphere. If you would like a more low key excursion, we suggest the Champagne Sunset Cruise or the Glass Bottom Boat Sunset Cruise.
DO YOU SERVE FOOD ON THIS TRIP?
We serve a seasonal selection of appetizers that includes: assorted pinwheels: ham & cheese, turkey & cheese, veggie (individual mayo and mustard packets provided), shrimp cocktail with cocktail sauce, hummus & assorted crackers, fresh vegetables with ranch and fresh seasonal fruit.
ARE THE DRINKS UNLIMITED?
Yes! We serve water, sodas, margaritas, champagne, beer and wine.
IS THERE SHADE ON THE BOAT?
Yes, but the space is limited in the shaded areas.
CHAMPAGNE SUNSET CRUISE
WHAT TYPE OF MUSIC IS PLAED ON THE SUNSET CRUISE?
There is no music on the Champagne Sunset Cruise. If you’re looking for a more lively atmosphere, check out our Commotion on the Ocean Live Music Sunset Sail.
DO YOU SERVE FOOD ON THIS TRIP?
No, we do not serve food on this trip.
ARE THE DRINKS UNLIMITED?
Yes! We serve water, sodas, champagne, beer and wine.
IS THERE SHADE ON THE BOAT?
Yes, but the space is limited in the shaded areas.
PRIVATE CHARTERS
WHAT ARE THE MOST POPULAR PRIVATE CHARTER PACKAGES FOR GROUPS?
The most popular private charter is a 4 hour trip with snorkeling, kayaking and relaxing at the sand bar. Depending on when your trip is booked, it’s possible to even watch the sunset.
WHAT IS THE MINIMUM BOOKING REQUIREMENTS FOR A PRIVATE CHARTER?
We require payment in full at time of booking for the private charters.
CAN I CHARTER A CATAMARAN FOR PRIVATE WATERSPORTS ACTIVITIES?
Yes! You can choose to charter a specific Fury tour if you wish or customize your own.
CAN FURY PROVIDE A PROFESSIONAL PHOTOGRAPHER?
We do not provide professional photography. Our crew may take boarding photos and can take photos throughout the trip for an additional fee.
WHAT FOOD AND DRINKS ARE PROVIDED & CAN WE BRING OUR OWN?
All charters include beer, wine, champagne, sodas and water. We do have a catering options and bar upgrades available for an additional fee. We do not allow outside catering or drinks on our charters.
GENERAL
DO YOU OFFER MILITARY DISCOUNTS?
Yes! To receive a military discount on any Fury trip, please book through the MWR office on Key West’s Sigsbee base by calling (305) 293-4174.
CAN MY CHILD WHO IS UNDER 18 YEARS OLD GO ON THE TRIP BY THEMSELVES?
Most Fury tours will require the minor guest’s natural parent be present at check in to sign them in. Please call 888-976-0899 for specific policy details for your preferred tour.
IS FURY OPEN ON HOLIDAYS?
Yes! Fury operates 365 days a year. Be sure to check out our Special Trips & Events to see if we are running any special Holiday trips.
CAN I PURCHASE PROFESSIONAL PHOTOS OF THE EXPERIENCE?
Photos of your experience will be available for sale for a limited time at the end of your trip.
IS THERE WIFI ON THE BOAT?
No, we do not offer wifi on any of our vessels.
WHAT DO I NEED TO BRING WITH ME?
Most trips require a valid Government Issued photo ID and major credit card. We recommend you bring a towel, bathing suit, lunch or snacks, a refillable water bottle. Gratuities are customary.
Jet Skis: A valid Government Issued photo ID and major credit card is required. Personal items may be left at check-in during your tour. Gratuities are customary.
WHAT FOOD AND DRINKS ARE PROVIDED & CAN WE BRING OUR OWN?
Not all trips provide food, but some do. We provide unlimited water, sodas and beer and wine after activities on most trips. Some trips may include specialty drinks and champagne. You can bring your own food and non-alcoholic drinks as long as there are no glass containers and it fits in a small soft cooler.
DO YOU PROVIDE PARKING?
No, we do not provide parking at any of our check in locations, but you can use street parking, pay to park lots or parking garages.
IF I BUY MY TICKETS ONLINE DO I STILL NEED TO CHECK-IN THE DAY OF?
It is necessary for Fury to check you in and give you a boarding pass. This helps us maintain an accurate count for the coast guard. You may also be required to fill out various liability waiver forms for the activities you participate in.
WHAT EQUIPMENT IS PROVIDED?
We will provide you with a mask, snorkel and buoyancy compensator and fins for snorkeling. You are more than welcome to bring your own gear if you wish.
DO YOU PROVIDE INSTRUCTIONS ON HOW TO SNORKEL?
Our experienced and CPR certified Fury crew will give you detailed snorkel instructions as you sail out to the Living Coral Reef. They will go over the best practices and safe snorkel procedures.
DO YOU PROVIDE LIFE JACKETS FOR ADULTS & CHILDREN?
Yes. All guests are provided with Buoyancy Compensators for snorkeling. Life jackets are onboard for everyone in case of emergency.
CAN I BRING MY PET WITH ME?
Fury allows service animals only. A service animal is any dog that has been trained to perform tasks to benefit an individual. The work performed must be directly related to the individuals disability. According the ADA service animals for emotional support, therapy, comfort or companionship are not considered service animals.
The guest requiring the service animal must be in possession of the animal at all times. Due to the nature of Fury tours, guest and service animal may be required to remain on the boat for the entirety of the tour. This is to ensure the guest’s safety as well as that of the service animal, Key West wildlife, other guests, captain and crew.
DO YOU CHASE DOLPHINS WITH YOUR BOAT?
No, never! Fury WaterAdventures proudly practices the Dolphin SMART program developed by NOAA’s Office of National Marine Sanctuaries. The Dolphin SMART program promotes responsible stewardship of wild dolphins in coastal waterways, as well as educating and encouraging responsible observation of wild dolphins.
SMART in this context means
S– Stay back 60 yards
M– Move away cautiously if dolphins seem agitated
A– Always put your engines in neutral
R– Refrain from feeding, touching, or swimming with a wild dolphin
T– Teach others to be Dolphin SMART.
WHY DO DOLPHINS SEEK INTERACTION WITH BOATS?
Due to their playful nature, dolphins can often be found swimming alongside boats. Pods are attracted to the current created by our ships and enjoy interacting with it. Dolphins also enjoy using the waves created by boats to increase their swimming distance and speed. Oftentimes, a dolphin may even be spotted feeding on fish that are swept up by the waves of the boat.
GOLF CART RENTALS
HOW LONG CAN I RENT A GOLF CART?
3 Hours, 5 Hours, 8 Hours & 24 Hours with additional days to 24-hour rentals.
WHAT IS THE MINIMUM AGE TO RENT A GOLF CART?
You must be at least 22 years old to rent a golf cart.
WHAT IS REQUIRED TO RENT A GOLF CART?
Renter must be a minimum of 22 years old, must have a Valid Driver’s License, Valid Auto Insurance policy and valid credit card.
WHO IN MY PARTY IS ALLOWE DTO DRIVE THE GOLF CART?
Driver must meet all the same requirements as the renter and will also be listed as an additional driver on rental agreement.
WHAT IS YOUR CANCELLATION POLICY?
All cancellations must be made at least 24 hours prior to your trip’s scheduled departure time. To place a cancellation, please call 1-888-976-0899 or email info@furykeywest.com and refer to the confirmation number at the top of your confirmation document. Failure to place a cancellation at least 24 hours in advance will result in your credit card being charged the full amount of the reserved. No refunds will be issued for reservations cancelled within 24 hours of departure, unless reservation refund protection was purchased. Please note that failure to show for the reserved trip without cancellation will result in no refund. If a trip is cancelled by Fury Water Adventures® for any reason, every effort will be made to reschedule the trip during your stay in Key West. If you are unable to reschedule, you will have the option of receiving a voucher for a future trip or receiving a refund.
WHAT IS RESERVATION REFUND PROTECTION?
Fury has a 24 hour notice cancellation policy to receive a refund. Guests can purchase Reservation Refund Protection for a 10% fee to be eligible to cancel or transfer tickets up to 1 hour prior to their scheduled departure. All you have to do is email a request to info@furykeywest.com no later than 1 hour in advance of your reservation time.
Reservation refund protection fees are 100% non-refundable in the event of any cancellation or reservation change.
WHAT IS THE LOCATION TO RENT A GOLF CART?
We are located at 617 Front Street and 505 Greene Street.
HOW MANY PICK-UP/DROP OFF LOCATIONS ARE THERE?
Two Locations – 617 Front Street and 505 Greene Street
WHAT TYPE OF FUEL IS REQUIRED FOR THE GAS GOLF CARTS?
Gas golf carts require regular fuel – 87 Octane.
IS FUEL INCLUDED WITH MY GAS GOLF CART RENTAL?
Your golf cart will be full of fuel at the time of pick-up. You may fuel yourself at any time during your rental. If you return your rental not full of fuel, you will be charged $20 to the credit card on file.
CAN I HAVE A CAR/CHILD SEAT IN THE GOLF CART?
Yes. All the rules and laws apply the same to you as any other car on the road.
We do not provide car/child seats.The renter must install the car/child seat – we are not responsible for installing car/child seats.
HOW DO I CHARGE MY ELECTRIC GOLF CART RENTAL?
A 50 ft. power cord will be provided to you in a bag underneath a seat of your electric golf cart rental. Any normal 110v outlet will work to charge your rental. Instructions will be given at the time of pick-up.
HOW LONG DOES THE CHARGE LAST ON THE ELECTRIC GOLF CART RENTAL?
Approximately 25 miles, it is recommended to recharge when the power indicator is going into the yellow range.
HOW LONG DOES IT TAKE TO FULLY RECHARGE THE ELECTRIC GOLF CART?
Approximately 8 hours.
HOW FAST DO THE GOLD CARTS GO?
Approximately 25 mph.
CAN I TAKE MY GOLF CART TO STOCK ISLAND?
Yes, but with restrictions. You may not go past the CVS on US-1. Clarification can Be given at the time of pick-up.
DO I HAVE TO PAY FOR PARKING?
Yes. All the rules and laws apply the same to you as any other car on the road.
CAN I DRIVE MY GOLF CART ON THE BEACH?
No. All the rules and laws apply the same to you as any other car on the road.
WHO DO I CALL IF I HAVE ISSUES WITH MY GOLF CART RENTAL? (HEADLIGHT OUT, TURNING SIGNAL ISSUE, WON’T CHARGE, ETC.)
Please call 305.851-8151. This number will also be listed on the Key Chain to your Golf Cart Rental.
IF I WANT TO EXTEND MY GOLF CART RENTAL, HOW DO I?
You must call and stop by the rental location to confirm availability and extend your rental.
DO I HAVE TO RETURN THE GOLF CART OR DOES FURY PICK UP?
You must return your golf cart rental to the location from which it was rented, 617 Front Street or 505 Greene Street. There are no refunds for early returns. After hours returns are only available for rentals from 505 Greene Street and must be requested at the time of pick up.
REFUNDS & CANCELLATIONS
RESERVATION POLICY
Child rates are for ages 4 to 10. Children ages 3 and under are free (excludes Parasail). For questions regarding your reservation, please call (888) 976-0899 and refer to the confirmation number provided on the next page.
WEATHER POLICY
Fury tours will not depart in unsafe weather conditions. The Captain will assess the weather and should the Captain determine that the conditions are unsafe to run the tour, the tour may be postponed or it will be canceled. Every effort will be made to reschedule your tour during your stay. If you are unable to re-schedule your tour, you will have the option of receiving a voucher for a future trip. Every effort will be made to run tours, as advertised. Should Fury have to amend or alter your tour due to extraneous circumstances, tickets remain non-refundable on tours taken.
TICKET AND BOARDING INFORMATION
Please arrive at your departure point at least 30 minutes prior to the departure time printed on your ticket. For Ultimate Adventure and Jet Ski Tours, please arrive at least 60 minutes prior to departure time. All trips leave the dock promptly at the specified time. You will be asked to present your ticket, as well as a valid form of ID. *Credit Card and ID will be required for all jet ski tours and Ultimate Adventure H2.0.
WATERSPORTS & RENTALS CANCELLATION AND REFUND POLICY
All cancellations must be made at least 24 hours prior to your trip’s scheduled departure time. To place a cancellation, please call 1-888-976-0899 or email info@furykeywest.com and refer to the confirmation number at the top of your confirmation document. Failure to place a cancellation at least 24 hours in advance will result in your credit card being charged the full amount of the reserved. No refunds will be issued for reservations cancelled within 24 hours of departure, unless reservation refund protection was purchased. Please note that failure to show for the reserved trip without cancellation will result in no refund. If a trip is cancelled by Fury Water Adventures® for any reason, every effort will be made to reschedule the trip during your stay in Key West. If you are unable to reschedule, you will have the option of receiving a voucher for a future trip or receiving a refund.
RESERVATION REFUND PROTECTION
Fury has a 24 hour notice cancellation policy to receive a refund. Guests can purchase Reservation Refund Protection for a 10% fee to be eligible to cancel or transfer tickets up to 1 hour prior to their scheduled departure. All you have to do is email a request to info@furykeywest.com no later than 1 hour in advance of your reservation time.
Reservation refund protection fees are 100% non-refundable in the event of any cancellation or reservation change.
PRIVACY POLICY
By making a reservation with Fury, you expressly acknowledge that: (i) Fury will send you e-mail(s) with such reservation and other related information, (ii) Fury may text message you regarding your reservation and (iii) Fury will send you a survey so that you can evaluate your experience with Fury.
Occasionally we will send out emails to our customers concerning special offers or providing information about new products and services we offer. In every email we send, you are given the option to remove yourself from our mailing list.
Fury does not sell SMS Opt In or phone numbers for the purpose of SMS.
For safety and security, select Fury locations are under video surveillance.
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